We're here to help you with all your trading and investment needs
At Mcontrols, we value our clients and are committed to providing exceptional support. Whether you have questions about our services, need technical assistance, or want to provide feedback, our team is ready to assist you.
Reach out to us through any of the following channels, and we'll respond promptly to address your concerns.
Visit our headquarters or reach out to our dedicated teams for specialized assistance.
Unit No. 2201, 22nd Floor, Gold Medal Avenue, S.V. Road, Beside Patel Petrol Pump, Piramal Nagar, Goregaon West, Mumbai – 400104
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed
Phone Support: 24/7
Email Support: 24/7 (Response within 2 hours)
Live Chat: 9:00 AM - 6:00 PM (Mon-Sat)
Fill out the form below and we'll get back to you as soon as possible.
Quick answers to common questions about contacting us
For immediate assistance with trading-related issues during market hours, we recommend calling our dedicated trading support line at 9987761001. Our team specializes in resolving trading platform issues, order-related queries, and execution problems quickly.
We respond to all emails within 2 hours during business hours (9 AM to 6 PM, Monday to Saturday). For emails sent outside business hours, we respond by the next business day. Urgent matters are prioritized and addressed immediately.
When reporting a technical issue, please include: your client ID, the device and browser you're using, steps to reproduce the issue, screenshots if possible, and the exact time the issue occurred. This information helps our technical team resolve the issue faster.
If you're not satisfied with the initial resolution, you can escalate your complaint by emailing grievance@Mcontrols.com. If the issue remains unresolved, you can contact our Compliance Officer at complianceofficer@Mcontrols.com or lodge a complaint on SEBI SCORES portal.
Yes, we provide support in Hindi, English, and several regional languages including Marathi, Gujarati, Tamil, Telugu, and Bengali. Please let our support executive know your language preference when you call, and we'll connect you with an agent who speaks your language.
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